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De-escalate Anger With This Straightforward Invitation - Alternative Dispute Resolution News

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Alternative Dispute Resolution News


Posted on: Mar 29, 2017

By Jennifer Bays Beinart, Bays Family Law

Mediators often encounter anger in our work. Anger can be damaging to the ADR process and reduce a clients ability to act reasonably. Anger is a signal that something important is not being heard or understood — or the client believes s/he is not being heard or understood. How can you, as a mediator, de-escalate anger? This article discuses one tool for dealing with anger and deserves a permanent home in your conflict resolution toolbox.

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