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Using Communication Tools in Mediation - Alternative Dispute Resolution News

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Alternative Dispute Resolution News

Posted on: Apr 18, 2016

Listen, think, feel, plan. This article explains how you can use these steps in the Smart Talk Model as communication tools during your mediation. The author, Randy Marcoz, a retired intelligence and counterintelligence officer, developed the Intelligent Communication approach to interpersonal communication. With Intelligent Communication, you can help people reach their goal of a durable agreement. Read more here.

This article was submitted by Elodie Meuser, The Mediation Option. If you would like to submit content or write an article for the Alternative Dispute Resolution Section page, please email Kara Sikorski at


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