The IndyBar Paralegal Committee produces a quarterly newsletter, titled “Paralegals Tip the Balance,” that is distributed to all paralegal members as a member benefit. Below are highlights from Issue 3 of the newsletter. Want to receive the full newsletter? Join the bar as a Paralegal Member today!
The 2012 Teddy Bear Challenge is Underway!
Calling all teddy bears! The IndyBar Paralegal Committee will once again sponsor the annual Teddy Bear Challenge to benefit the Indianapolis Metropolitan Police Department, Marion County Sheriff’s Department, Indianapolis Fire Department and Indianapolis EMS’s “Bears on Patrol” programs in connection with its annual holiday luncheon.
The Paralegal Committee will be collecting new and “gently-loved” stuffed animals (no more than 18 inches in height) to be presented to the law enforcement and fire department agencies at the IndyBar Paralegal Committee Holiday Luncheon on December 6, 2012. As in the past, the Committee is seeking paralegals from each firm to serve as coordinators to help spread the word about the program within their respective firms or offices, arrange for delivery of the stuffed animals collected at their firms, and to track the number of bears donated and employee participation. Recognition will be given to the organization donating the greatest total number of stuffed animals and the organization donating the most stuffed animals per employee.
The Teddy Bear Challenge has been a huge success over the years, and the police, sheriffs’ deputies and firemen have told us they greatly appreciate the donations and report that the stuffed animals make a big difference in comforting the children they encounter who are often in the midst of very trying circumstances. So, let’s remember this is not only a contest but a way to touch young lives. If you would like to be the representative contact for your firm, please contact Karen Cavosie, at firstname.lastname@example.org or (317) 633-8787. Thank you!
Working with Clients: 2012 Breakfast Series Recap
“Working With Clients: Effective Client Intake and Management” was the second session in a series of breakfast meeting for attorneys and paralegals on communication which took place in the IndyBar boardroom on the morning of June 12.
A lively group of both attorneys and paralegals attended and interacted with speaker Tanya Stohler. Tanya, a licensed attorney with a background in sales training and business development and management, led the group in discussing effective techniques for conducting an initial client intake, a review of best practices for obtaining information from clients, learning how to uncover the client’s expectations, and finally tips on diffusing difficult client situations.
The group learned the benefits of a client intake form and providing action items for the client to participate in the process and to bring or send the necessary paperwork with deadlines suggested. Also, research on the client before the initial meeting will build credibility and will help you be prepared for all scenarios.
Tanya related that in dealing with difficult clients it is important to acknowledge, repeat, clarify and resolve any issues of concern. The group discussed scenarios and shared strategies for dealing with difficult clients. Continuing to ask open-ended questions and to ask whether what you are saying makes sense to the client will help build rapport.
There is still time to register for the remaining session in the series. The session is an hour, beginning at 8:30 a.m. on November 8. It will address “Best Practices for Electronic Communication.” Register online here.
Answers to Your Billable Hour Questions
Are you looking for answers about billable hour practices? You will find them on this month’s episode of Paralegal Voice!
Jennifer Karns, Legal Professional Training Manager for Snell & Wilmer L.L.P. emphasized the importance of meeting billable hour goals, how to add value to time entries, as well as how to improve your billing descriptions and capabilities.
Be sure to listen to this episode. It’s easy…and it’s free! Just click here.
To receive the full newsletter four times a year, join the IndyBar as a Paralegal Member today!